If you don't like your items or they don't fit, you can submit your return within 14 days of the date the items arrive to your home.

• Refunds are always issued as store credit.
• It can take up to 14 business days to issue your store credit once your return is received.
• Products must be returned only if they're in the original condition, unworn, unwashed, and with the tags still attached. 
  Final Sale/Warehouse Sale items are not elligible for return or exchange. 

These are some items we don't take back:

• •  Anything worn, altered, washed, heavily scented with smoke/     fragrance, or missing its original packaging/tags.
• •  Shoes that have clearly been worn and/or scuffed.
• • Intimates, swimwear, socks, hats, sunglasses, fragrance/beauty         items, earrings, or sample/ warehouse sale and discounted items.
• • Items not eligible for return are also not eligible for exchange.
• • If you ship your item back and the packaging arrives damaged   because you used it as the shipping container, you will have to pay a     restocking fee.

If you purchased return insurance on your order, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping.

You can access our returns portal here. Or visit returns.shopmyviolet.com

Please package your returns properly. Do NOT use the clothing garment bags or shoe boxes as the shipping containers. If the product's packaging is ruined in transit/is covered in tape and can not be resold, your return/exchange will not be accepted or you will be charged a restocking fee. This is not the case if UPS/USPS/etc damages the shipment, this is if you package your return incorrectly. There is a $15 dollar restocking fee for any damaged/taped up shoe boxes.

If you purchased return insurance on your order at checkout, then your return is free of charge! If you did not, you are still eligible for a return, you just have to pay for return shipping. You can access our returns portal here: returns.shopmyviolet.com

If you didn't pick up your item from a UPS access point (or similar) and it gets sent back to us, you are responsible for reshipment costs. 

If you didn't pay your duties at customs or it was held by your postal service too long and the item gets sent back to us, you will have to cover the shipping if you want to reship the item.

That shouldn’t happen, but we might have messed up! Email us at admin@shopmyviolet.com within 5 days of receipt and we'll get you set up to get the right item. If the item is incorrect or damaged, we will need a photo of that item when you contact us. We generally wait for the incorrect item to make it back to us before dispatch another shipment.

We are sorry you think so! Orders are processed Monday - Friday, excluding federal holidays.
Check your confirmation email or order update email for your tracking number. Times are wild right now and shipping has been a massive issue throughout the US.
Due to a high order volume and us being a small businesss, your package may take tiny bit longer to ship during high volume launches. Once your label has been created, it leaves our warehouse within 24-48 hours.

We know as much as you do! What you see on tracking is what we see. It's probalby not lost, just delayed. Some packages aren't getting updates and just arrive at their destination weeks later. We can't do anything about this and thank you for your patience. 

Haven't received your package yet? Be sure to check your surrounding area and your front desk, if you have one!

If you still haven't received it, please, let us know and we will do our best to locate it. Remember, we are not responsible for lost or stolen packages, but we will do what we can to find it or file a claim for it. Just email us at admin@shopmyviolet.com with your order information.

If you know your area is targeted by porch pirates, please have your package shipped to a safe location.

Yes, we ship to many countries! Starting Sept 2023, all duties and taxes are included in your purchase. 
Under NO circumstance will a shipment be marked as a gift or reduced value. PLEASE put your phone number on your order if you are an international customer.
We try to make sure all orders have phone numbers, but if it gets missed, there is a possibility it will be returned to us and you will be responsible for the re-shipping costs.

Yep!  All duties and taxes are included with your purchase and it will come directly to your door.
Your order will be shipped exclusively with DHL; providing that we have all correct information needed, including your telephone number for tracking purposes.